The digital transformation has prompted insurers to re-examine their tried-and-tested ways. The sector needs a compelling range of services for its clients and is therefore taking new approaches. But there is no doubt about what is needed for business success: a modern and efficient IT landscape.
And it is precisely here that there is still a lot to do. Mergers and acquisitions in recent years have created a panoply of IT environments at many insurance companies, all of which are operated in parallel. That costs a lot of time and money, because heterogeneous IT ties up valuable human resources – exactly those specialists who are urgently needed for shaping digital change and innovation within the company. And not least: communication with customers is also often no longer up to date, and, in many cases, expectations of customer service in terms of availability and speed are not fulfilled.
The consolidation and migration of IT environments and policy portfolios is therefore right at the top of the list of must-haves for many insurance companies. Only by migrating data to a modern IT system can insurers get fit for the digital future.