Automation of business processes
msg.Automated First
Enables the automated end-to-end processing of customer requests from a variety of input channels.
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msg.Automated First is your solution for automating the interaction of insurance systems. The services provided for various input channels are decoupled from the automated E2E processing, so that your customers can place requests independently of the availability of specialist systems and receive information about the status of the processing of these requests at any time. The standard software ensures the highest level of automation and allows a flexible configurable transition between manual and automated processing.
- Reducing process costs by automating the interaction of systems for insurance operations
- Improved ability to provide information on the status of the process of customer concerns
- Fast connection of different input channels such as customer self-service portals or broker portals, as well as input management
- Extensibility of existing standard BPMN process models to better suit individual automation strategies
- Standard software is a future-proof and safe investment
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Provision of technically orientated, simplified interfaces for enquiries about and changes to contracts and partners. -
Decoupling of input channels from the availabilities of back-end systems -
Customisable standard BPMN process models (BPMN 2.0 compliant) -
Flexible transition between manual and automated processing -
Pre-integration into the I-Suite; also usable with an insurance company's own systems -
Multi-client support
The use of Continuous Delivery and Continuous Integration for msg.Automated First makes it possible to deliver software releases continuously and with high quality. The interfaces provided are REST-based and modelled based on OpenAPI. The solution is BPMN 2.0-compliant and therefore open for use with different BPMN engines on the market.